購買DNA鑑定後，如果您決定不進行鑑定，根據以下所列的退款政策，可以在訂購日期後的30天內申請退款。
家用鑑定之退款政策
If the DNA test is cancelled before the kit has been shipped out, a refund can be given, less an administration fee of S$110. If the DNA testing services are cancelled after the testing kits have been shipped out a 50% refund will be applied to the unused kit, minus the shipping fee. All requests for refund must be applied for within 30 days of the initial order. After 30 days, the entire cost of the test is non-refundable. All refund requests must be accompanied by the Refund Request Form.
司法鑑定之退款政策（由客戶安排採樣地點）
If the DNA test is cancelled before the kit has been shipped out, a refund can be given, less an administration fee of S$110. If the DNA testing services are cancelled after the testing kits have been shipped out a 50% refund will be applied to the unused kit, minus the shipping fee. All requests for refund must be applied for within 30 days of the initial order. After 30 days, the entire cost of the test is non-refundable. All refund requests must be accompanied by the Refund Request Form.
司法鑑定之退款政策（由本所安排採樣地點）
There is a S$600 non-refundable deposit for refunds on legal testing. The non-refundable deposit applies once the file has been initiated and scheduling has begun. All requests for refund must be applied for within 30 days of the initial order. After 30 days, the cost of the test is non-refundable. All refund requests must be accompanied by the Refund Request Form. Once the sample has been collected and testing begins, the full cost of the test is absolutely non-refundable.
客戶必須記得出席他們預定的樣本收集預約。如客戶未能按時出席預定的預約，則仍需支付完整的預約費用，並且客戶必須支付任何額外預約的費用。