Frequently Asked Questions

How do I obtain my DNA Test kit?

Ordering your DNA test kit is quick and easy! You can place your order online anytime. Kits ordered before 2pm PST on weekdays are shipped out the same day. Those ordered after 2pm PST or on weekends/holidays go out the next business day.

What types of relationship tests do you offer?

We offer a variety of relationship DNA tests to suit different needs, including paternity testing, maternity testing, full- or half-siblingship testing, and grandparentage testing. We also offer more complex relationship testing like aunt/uncle and twin zygosity testing.

How soon do I need to collect the samples after I receive the kit?

No rush! The DNA collection kit doesn’t expire, so you can use it whenever it’s convenient for you.

How long will the samples be viable after I collect them?

The samples will remain stable at room temperature for at least 3 months after collection. No freezing or refrigeration needed! You have up to 3 months to return them, but most families send them back right away.

Do I need to go somewhere specific to collect samples?

No! We’ll ship a private collection kit directly to your home for quick and easy sample collection in the comfort of your own home. No appointment necessary.

Where are you located?

We’re one of the world’s largest paternity testing labs, providing DNA testing services in over 60 countries globally, including Taiwan. Our head office and main laboratory are in Vancouver, Canada. All test kits ship directly from our Canadian laboratory.

How do I know your services are legitimate?

Genetrack Biolabs is accredited by the AABB, CAP, CLIA, and ISO17025. We conduct private and legal DNA tests in over 60 countries and routinely work with government agencies like the US Department of Homeland Security, Immigration Canada, and the UK Ministry of Justice. Our testing laboratory has maintained a flawless testing record and has serviced hospitals and government departments from around the world for 20+ years, making us the trusted provider for relationship DNA tests worldwide.

How old does a child need to be before testing?

DNA can be collected from individuals of any age! Testing can even be performed on the day of birth if needed.

What if the parties taking a DNA test live in different cities?

No problem! Our private test kits have individually barcoded components, so you can split the kit and send parts to different cities for sample collection. The samples are tested together once received.

Can paternity be determined if the alleged father is not available for testing?

Yes, we can perform forensic DNA testing on items containing the alleged father’s DNA, such as an old toothbrush, razor, blood/saliva stain, or exhumation sample. If no forensic sample is available, we can test his relatives – like parents, siblings, or other children.

How is the DNA sample collected?

DNA is collected by rubbing a swab gently inside the mouth against the cheek for 15 seconds. The collection is safe and painless and can be performed on individuals at any age, including infants.

How long does testing take?

Once received, all relationship tests are completed within 1-3 business days. Other non-relationship DNA tests take 6-12 weeks.

How do I receive the results of my test?

Results are available immediately after testing is complete. Log into your secure account anytime to view and download your report.

Can testing be performed before a child is born?

Absolutely! We can test as early as the day of birth from a cheek swab. Prenatal paternity testing is also available through CVS or amniocentesis. Let us know if you’d like prenatal testing and we’ll provide instructions and a collection kit. Results take 7-10 business days from receiving samples.

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